Privacy Policy
Your privacy matters to us. This policy explains how GloExport collects, uses, and protects your information.
Last updated: February 2026
GloExport S.A. ('we', 'our', 'us') is committed to protecting your privacy. This Privacy Policy applies to information collected through our website (gloexport.com) and our business communications. We are a B2B seafood export company based in Santiago, Chile, and we comply with applicable data protection laws including GDPR (EU), LGPD (Brazil), and Chilean Data Protection Law.
Information We Collect
- Business contact information (company name, name, email, phone) when you submit quote requests or contact forms
- Technical data (IP address, browser type, device information) for website analytics
- Usage data (pages visited, time spent, interactions) to improve our services
- Communication records when you contact us via WhatsApp, WeChat, or email
How We Use Your Information
- To process and respond to your quote requests
- To communicate about orders, shipments, and inquiries
- To improve our website and services based on usage patterns
- To send relevant product updates and export information (with consent)
- To comply with legal obligations and export regulations
Cookies & Tracking
- Necessary cookies: Required for website functionality (session management, language preferences)
- Analytics cookies: Google Analytics (GA4) to understand visitor behavior and improve our site
- You can manage cookie preferences through our cookie consent banner
- Analytics data is anonymized and used only for statistical purposes
International Data Transfers
- As a global exporter, we may transfer data to business partners in your destination country
- We use secure methods compliant with GDPR, LGPD, and other applicable regulations
- Data shared with logistics partners is limited to shipment processing only
Data Security
- SSL/TLS encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
Your Rights
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data ('right to be forgotten')
- Portability: Receive your data in a structured format
- Objection: Opt out of marketing communications at any time
Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy:
- Quote requests: 3 years after last interaction
- Transaction records: 7 years (legal requirement)
- Analytics data: 26 months (anonymized)
Contact Us About Privacy
For any privacy-related questions, data access requests, or to exercise your rights, please contact us:
Email: privacy@gloexport.com
Address: Av. Apoquindo 4700, Of. 1802, Las Condes, Santiago, Chile
Response Time: Within 30 days
Legal Basis (GDPR): We process your data based on: (a) Contract performance - to fulfill quote requests and orders; (b) Legitimate interest - to improve our services and communicate relevant information; (c) Consent - for analytics and marketing cookies; (d) Legal obligation - for export documentation and compliance.